Privacy Policy

Last updated: 16th October 2026

1. Who we are

Transitions Housing Solutions CIC (“we”, “us”, “our”) is a community interest company that provides supported accommodation and housing support in Nottinghamshire.

• Registered office: 1-3 Chapel Court, Chapel Lane, Arnold, Nottingham NG5 7DR

• Company number: 12857035, registered in England and Wales

• ICO registration number: ZA814846

• Email: hello@transitions-cic.co.uk

• Telephone: 0115 837 0510
  

We are the data controller for the personal data described in this policy.

Data protection contact: Anthony Wallace, Anthony@transitions-cic.co.uk.

2. What personal data we collect

2.1 Contact form

When you use the contact form on our website, we collect: - First name and last name - Phone number - Email address - Your message, and any information you choose to include in it

2.2 Referrals

Our referral form must be completed by a responsible third-party professional, such as a social worker, mental health worker or healthcare professional. It is returned to us by email at rsi@transitions-cic.co.uk. A referral may include: - The referred person’s name, contact details, date of birth and housing history - Special category data, such as information about physical or mental health and substance use - Criminal offence data, such as involvement with the criminal justice system - The referring professional’s name, organisation and contact details

2.3 Job applicants

We advertise roles on LinkedIn and Indeed, and we accept expressions of interest through a Microsoft Forms form. If you apply or express interest, we collect the information you provide, such as your name, contact details, CV, employment history, right-to-work information and driving status.

2.4 Landlords, investors and developers

If you book a consultation through our Microsoft Bookings page, we collect your name, email address, phone number, and any details you give about your property or enquiry.

2.5 Website usage data and cookies

See section 7.

3. How we use your data, and our lawful bases (UK GDPR Article 6)

Purpose Lawful basis

Responding to contact form enquiries and questions about our services or properties Legitimate interests (responding to people who contact us), or steps taken at your request before entering into a contract

Assessing and processing referrals, and providing housing and support Performance of a contract, and public task where a local authority commissions or funds the service

Recruitment Steps taken at your request before entering into an employment contract; legitimate interests

Landlord and investor consultations Steps taken at your request before entering into a contract; legitimate interests

Optional website analytics Consent, given through our cookie banner

Meeting legal and regulatory obligations, such as safeguarding, housing, CQC, tax and employment law Legal obligation

Special category and criminal offence data (Articles 9 and 10): we process health data and criminal offence data in referrals only where we need to, in order to assess and meet a person’s housing and support needs. We rely on We rely on Article 9(2)(h), the provision of health or social care, including supported living, and the relevant conditions in Schedule 1 of the Data Protection Act 2018. We keep an Appropriate Policy Document where required.

We do not sell your personal data. We do not use it for automated decision-making or profiling that has legal or similarly significant effects on you.

4. Who we share your data with

We only share personal data where necessary. We may share it with: - Our service providers (processors): - Hostinger International Ltd, which hosts the website and processes contact form submissions - Microsoft, which provides our email, Microsoft Forms and Microsoft Bookings, RMS, our resident management system, Indeed, including its built-in applicant tracking system, WhatsApp, using encrypted channels for some internal communication - Partner organisations involved in your care or support, such as our care partner Phillimon Care, local authorities, health services and probation services. We share data with them only where relevant and lawful - Regulators, the police or other authorities, where the law requires it or where it is needed for safeguarding. - Professional advisers, such as accountants, legal advisers and insurers.

5. Third-party websites and embedded content

Our website links to, or embeds content from, these third parties: - Google Maps, embedded on our contact page - Trustpilot (reviews) - LinkedIn and Indeed (jobs) - Microsoft Forms and Microsoft Bookings - RoomMatch (room availability)

When you use these services, the provider’s own privacy policy applies. A provider may collect data about you, for example through cookies, when its content loads or when you follow a link. We are not responsible for how these providers handle your data.

6. International transfers

Some of our service providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

7. Cookies

Our website uses a cookie banner, which lets you accept or decline non-essential cookies. The cookies fall into these categories:

Category Purpose Lawful basis

Strictly necessary Needed for the website to work properly, for example remembering your cookie choices Exempt from consent (PECR); legitimate interests

Platform analytics Our website platform, Hostinger, uses cookies and similar technologies, including the Amplitude analytics service, to collect usage data that does not directly identify you. This helps improve the platform. Consent. These cookies are set only if you accept them.

We use analytics cookies to understand how visitors use our website so we can improve it. These include Google Analytics and Hostinger's built-in analytics. Analytics cookies are only set if you accept them through our cookie banner. We also use Ahrefs, Semrush and Bing Webmaster Tools to monitor our website's search performance. These tools mainly analyse our site and search data, not individual visitors. We do not use advertising cookies or marketing pixels. Embedded content such as Google Maps may set its own cookies (see section 5).

You can choose which cookies to allow using the cookie banner when you first visit our website. To change your choice later, clear the cookies for this site in your browser settings and the banner will appear again. You can also block or delete cookies through your browser at any time.

8. How long we keep your data

Contact form enquiries: 12 months after the enquiry is resolved

Referrals and resident records: 6 years after the tenancy or support ends

Unsuccessful job applications: 6 months after the recruitment decision

Landlord and investor enquiries: 2 years after our last contact, or for the length of any agreement plus 6 years

Analytics data: for as long as our website provider, Hostinger, keeps it, and only if you've accepted analytics cookies

We securely delete or anonymise data when it is no longer needed.

9. How we keep your data secure

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These include password-protected systems and regular staff training

10. Your rights

Under UK data protection law, you have the right to: - access the personal data we hold about you - have inaccurate data corrected - have your data erased in certain circumstances - restrict or object to our processing - data portability in certain circumstances - withdraw consent at any time, where we rely on consent; this does not affect processing before you withdrew

To exercise any of these rights, contact Anthony@transitions-cic.co.uk or write to us at the address above. We will respond within one month. There is usually no charge.

11. Complaints

If you are unhappy with how we have used your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): - Website: ico.org.uk/make-a-complaint - Helpline: 0303 123 1113 - Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the “Last updated” date shown above.